Privacy Statement (“Statement”)

Introduction

Okens Domains (“Okens”, “We”, “Our”) are committed to ensuring that your privacy is protected.

This Statement describes how we collect, store, share and make use of the personal information you give the company when you use this website.

When used in this Statement

‘Personal information’ is defined as any information relating to an identified or identifiable individual. It does not include data where the identity has been removed (anonymous data).

When we collect and use such information we are subject to applicable data protection laws. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

If you are asked to provide personal information when using this website, it will only be used in the ways described in this Privacy Policy.

This website Privacy Policy was last updated on October 2024. This policy may be updated from time to time. The latest version is published on this page.

Please note that by continuing to access this website you agree to be bound by this Statement, our Cookies Policy and Terms of Use.

Personal information we collect about you

We may gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We may also collect information to better understand how visitors use this website and to present timely, relevant information to them.

We may collect the following personal information about you

Name and organisation
Contact information including email address and telephone number
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and service
Any other data that you may submit to us

Collecting this personal information helps us understand what you are looking for from the company and enabling us to deliver improved products and services.

Specifically, we may use data:

For our own internal records
To improve the products and services we provide
To contact you in response to a specific enquiry
To customise the website for you
To send you promotional emails about products, services, offers and other things we think might be relevant to you
To contact you via email, telephone or mail for market research reasons
To conduct profiling activities, such as analysing your behavior, interests, and preferences, to better tailor our communications and offers to you. Profiling helps us to understand your needs and to provide a more personalized experience.

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

To comply with our legal and regulatory obligations;
For our legitimate interests or those of a third party; or
Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Who we share your personal information with

We may share your personal information with:

Companies within the Okens group,
Third parties we use to help deliver our products and/or services to you,
Other third parties we use to help us run our business (e.g. marketing agencies or website hosts);

The Service Providers we use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

International transfers

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

With your and our service providers located outside EEA;
If you are based outside the EEA; and
Where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European data protection law, UK and Swiss data protection law.

Where we need to do this, we have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Statement. When we transfer your personal data internationally, we rely on various legal mechanisms, including standard contractual clauses approved by the European Commission, and your consent where required by law. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Statement. To the extent that it is necessary to transfer your data outside the EEA, we will ensure that appropriate safeguards are in place to protect the privacy and integrity of such Personal Data.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the following rights in relation to your personal information:

Access – The right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Rectification – The right to require us to correct any mistakes in your personal information.
Erasure – The right to require us to delete or remove personal data where there is no good reason for us continuing to process it – in certain situations.
Restriction of processing – The right to require us to restrict processing of your personal information—in certain circumstances (e.g. if you contest the accuracy of the data).
Data Portability – The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations.
Objection – The right to object at any time to your personal information being processed for direct marketing (including profiling);
in certain other situations to our continued processing of your personal information (e.g. processing carried out for the purpose of our legitimate interests).
Withdraw Consent – The right to withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out prior to you withdrawing your consent.

Sale of business

In the event that our business undergoes a merger, acquisition, or sale, your personal data may be transferred to the new owners or a third-party involved in the transaction. Such transfer will be conducted in accordance with applicable data protection laws and will be subject to appropriate confidentiality agreements. We will notify you of any changes in the ownership or control of your personal data and provide you with options regarding your data rights.

Third party websites and links

Our website may link to third-party websites or services that we do not own or control. We are not responsible for their privacy practices or content. When you leave our site, we encourage you to read the privacy policies of any site that collects your personal information. Using third-party websites is at your own risk, and any information you provide is subject to their privacy policies. We are not liable for any damage or loss from the use of these websites. By clicking these links, you acknowledge that you are leaving our site, and subsequent information you provide will be governed by the third-party’s terms and Statement.

Storage

Access to your Personal Data is restricted to authorized personnel only, who are bound by strict confidentiality obligations. We regularly review our data storage practices and update our security measures to keep pace with technological advancements and evolving threats.

Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We also implement data minimization practices to ensure that we do not store excessive amounts of personal information beyond what is necessary.

Security

We are committed to safeguarding your Personal Data both online and offline. Your information will be securely stored in a computerized database designed to prevent loss, misuse, unauthorized access or disclosure, alteration, or destruction of your Personal Data.

We strive to protect your Personal Data from potential threats by implementing reasonable security measures. However, it is important to understand that no method of data transmission over the Internet is entirely secure. While we make concerted efforts to protect your Personal Data, we cannot guarantee its absolute security.

In the unlikely event of a cyberattack, hacking, phishing, or other malicious activities that may compromise our security measures, we disclaim any liability for any loss, damage, or harm that may arise from such incidents. By providing your Personal Data to us, you acknowledge and agree to do so at your own risk. It is also your responsibility to take appropriate measures to safeguard your own devices, accounts, and passwords.

Updates

We may update this Statement from time to time to reflect changes in our practices, legal requirements, or other reasons. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Statement periodically to stay informed about how we are protecting your information.

Complaints

If you believe that your Personal Data has not been handled in accordance with this privacy policy or your legal rights please contact us in the “Contact Us” section below so that we can seek to resolve any issues directly. If we have not satisfactorily addressed your complaint you have the right to complain to a supervisory authority.

How to contact us

If you have any questions about this privacy policy, or the information we hold about you please contact us via email at support@okens.domains

To update your communication preferences or opt-out of communications in the future, please contact us at privacy@okens.domains

Disclaimer

We reserve the right, at our sole discretion, to refuse to comply with any requests that we deem unlawful, unreasonable, or infeasible. This may include, but is not limited to, requests that would jeopardize the privacy, security, or integrity of our systems, violate applicable laws or regulations, or impose an undue burden on our operations. By interacting with our services, you acknowledge and agree to this condition.